Help Center

Please use the below form. You can also call customer service on +1 (973) 435-3638.

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

Wedding Veil

How fast can I get my veil?

What is Illusion Tulle?

Do the veils come with a comb attached?

What is a single tier veil?

Payment Information

How much is shipping and how long will it take?

What payment methods do you accept?

Is my payment information secure?

Can I use multiple payment methods for a single order?

Orders

How do I place an order?

Can I change or cancel my order after it's been placed?

How can I track my order?

What should I do if I receive a damaged or incorrect item?

Returns

What is your return policy?

How do I return an item?

Will I be charged for return shipping?

How long does it take to process a return?