Help Center

Orders are sent from San Antonio, TX by USPS Priority Mail and are normally received within 4 days after the item is shipped. We usually dispatch the items that are in our stock within 24 hours. The expected arrival date is shown on the checkout screen. The ship date for your order is shown on the order receipt. For custom orders and the ones not in our San Antonio warehouse, we ship directly from our workshop in Turkey with UPS or FedEx. It takes 3-4 business days.

Illusion tulle is a soft tulle that falls between our traditional and silk style in terms of body and structure. The ‘holes’ in the fabric are tiny and as such this works beautifully if you have a very embellished dress as it won’t catch. It is very similar to Italian tulle!

Most of the veils have an attached comb. It fits securely and comfortably in the hair. Please check the relevant listing for it.

Single tier means that the veil flows from it’s attachment point (normally a comb) down the back. There is no blusher, section of veil in front of the face.

Most of our products offer free shipping and usually shipping takes 3-4 days.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. We also support Shopify Payments for a seamless checkout experience.

Yes, your payment information is secure. We use SSL encryption to protect your data and process payments through secure payment gateways. Shopify is PCI compliant, ensuring the highest level of security for your transactions.

At this time, we can only accept one payment method per order. If you would like to use multiple payment methods, please contact our customer service team for assistance.

Placing an order is simple. Browse our products, add the items you wish to purchase to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and then confirm your order.

Once an order has been placed, it is processed quickly to ensure timely delivery. If you need to make changes or cancel your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request, but we cannot guarantee changes after the order has been processed.

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order's progress through the shipping carrier's website. Additionally, you can log in to your account on our website to view your order status.

If you receive a damaged or incorrect item, please contact our customer service team immediately. Provide your order number and a photo of the damaged or incorrect item, and we will arrange for a replacement or refund.

We accept returns within 14 days of delivery, provided the item is unused, in its original packaging, and in the same condition as when you received it. To initiate a return, please contact our customer service team.

To return an item, please contact our customer service team to request a return authorization. We will provide you with instructions on how to return your item. Once we receive and inspect the returned item, we will process your refund.

Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item. In such cases, we will provide a prepaid return label.

Once we receive your return, it typically takes 1-4 business days to process. You will receive a confirmation email once your refund has been issued. Please note that it may take an additional 3-5 business days for the refund to appear on your original payment method.